At Animal Magic, we are committed to maintaining the trust and confidence of our visitors to our web site and our customers. In this Privacy Policy, we’ve provided detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

1. Information We Collect

We collect information when you register an account, book a service, or contact us. This may include:

• Name, address, and contact details (email, phone number).
• Details about your pets (name, breed, medical history, vet details).
• Transaction history and booking preferences.
• Technical data such as IP address and browser type when you visit our site.

2. Cookies and Tracking

Our website uses cookies to improve your experience. We use Google Analytics to help us understand how our site is used. This service uses cookies to collect anonymous data about browsing behavior.

You can choose to accept or decline cookies via our cookie consent tool. Essential cookies required for the website to function (like your login session) cannot be disabled.

3. How We Use Your Information

We use your data strictly to providing our boarding and grooming services. specifically:

• To manage your bookings and provide care for your pets.
• To contact you in case of emergencies regarding your pet.
• To send booking confirmations and reminders.
• To improve our website and services.

4. Data Security

We take data security seriously. Your personal information is stored on secure servers with restricted access. We do not sell, rent, or trade email lists with other companies and businesses for marketing purposes.

5. Access to Your Personal Information

You are entitled to view, amend, or delete the personal information that we hold. You can do this by logging into your account dashboard or by emailing your request to our data protection officer at animalmagichydrotherapy@live.co.uk.

6. Changes to this Privacy Policy

We may review and update this policy from time to time. This policy was last updated in December 2025.